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Suggestions are offered to identify and implement continuing-education needs.

Nonverbal dos and don'ts can help avert botched communication.

Free assessment is designed to tell whether prospective client is likely to benefit from mentoring.

There are ways to stop wasting time and streamline tasks.

Program is designed to address special problems of filling slots in 12-hour shifts.  

Many report incidents in the past 12-months and expect more in the next year,


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