Sunday | 2.18.2018
  Home  |  Current Issue  |  Subscribe Free  |  RSS News Feed   |  Sample Newsletter  |  Business Radio  |  Archives  |  Site Map

Automated Onboarding Systems Reduces Employee Turnover

A new employee is an investment and one that the HR department likely wants to protect.

But first impressions are critically important to insure a new hire remains with the company.

According to the Aberdeen Group, 86% of new hires decide to stay or leave a company within their first six months and new employees are 69% more likely to stay longer than three years if they experience well-structured onboarding. 

Creating a smooth onboarding process is one way of insuring a positive first impression.

However, according to Cesar Fernandez is director, Product & Business Solutions, PMG, onboarding is an oft-overlooked yet critical business process. He believes it can improve productivity when done correctly and stall growth when mismanaged.

To streamline the onboarding process across the organization, Fernandez suggests an automated service catalog solution enables an employee can get up and running on day one.

An added bonus, HR executives can better track the onboarding process and receive visibility into any loopholes and roadblocks.

Fernandez outlines how such a system can work:

  • Welcome Aboard: When kicking off the onboarding process with an actionable service catalog solution in place, the entire hiring process can be tracked from beginning to end.
    A manager can enter the type of skill set and experience they are looking for in a new hire and send the request to the HR department to track, as well as provide HR with feedback on a potential candidate.
    HR can track the progress of bringing the employee on from drug testing, background checks, etc. and keep the manager involved every step of the way. The service catalog enables the manager or HR department to communicate with the candidate, have them fill out forms at home and send them back.
    With an automated service catalog, a task ID can be created for an individual in the service catalog. From there, tasks can be assigned to the proper departments, with different departments working in parallel to get the employee set up.
    An automated service catalog solution supplements human interaction with a rules-based table and allows the HR department to reallocate resources that previously focused on onboarding.
  • Right This Way: The ability to simplify the historically complex new hire process with an automated solution saves HR departments thousands of dollars, while improving productivity.
    To effectively manage the onboarding process, HR needs an automated service catalog solution that includes:
    • A single interface to orchestrate all online forms and data collection
    • Ability to bundle forms and services, eliminating multiple forms for multiple departments
    • Out of the box integration with existing employee systems such as Active Directory and HRMS
    • Cross-departmental capabilities, ability to orchestrate workflow across multiple people and departments (HR, Payroll, Benefits, IT, Telecom, Facilities, Security)
    • Easy-to-configure approval workflows and business rules decisions with role based access
    • Automatic audit trails for compliance and reporting
    • Ability to communicate internally and externally—both with manager and candidates.

According to Fernandez, “Rather than managing the onboarding process manually via email and phone, savvy organizations are enlisting an automated service catalog solution that allows HR to track the myriad of tasks that are part of the hiring process. Streamlining the onboarding process expedites employee productivity and delivers a faster return on investment.

Cesar Fernandez is director, Product & Business Solutions, for PMG. He can be reached at or 770-837-2324.


© 2018, Information Strategies, Inc.
P.O. Box 315, Ridgefield, NJ 07657