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Managers Need To Be The Pilot In Command

Winston Churchill said success is overcoming a series of disasters.

Many people face failure during their lifetime.

According to Moe Glenner looking at the failure is not the end itself rather a means to an end, allows for a different perspective; Failure is just a speed bump to be traversed and not finality.

Glenner argues “in fact, failure might not be a bad thing in itself. Failure can spur us to be more innovative, better at what we do and possibly reach an even better solution than originally intended. The key is not to resign and/or give up when confronted with failure. After all, failure is an opportunity to be even better if our mindset is altered to accept it as an impetus for being better.”

Glenner compares preparation to a professional pilot meticulously pre-plannning the flight including strong and continuous consideration and planning for the weather.

As Glenner points out, “business conditions and other outside factors like the weather cannot be controlled, but reaction can, including choosing to divert or not fly in it at all. However, there are times that despite the planning, Mother Nature has her own little surprises. Regardless, as Pilot in Command (PIC), the pilot must continue to safely fly the plane.

“It is no different with life’s surprises. Sometimes, anticipation can help to pre-empt either the change itself or its impacts. Other times, the events themselves cannot be controlled, but reaction to them and consequential actions afterwards certainly can be controlled,” he adds.

Changes are constant in our everyday lives. Some of them are (or can be) reasonably anticipated and perhaps even planned for.

Others are sudden and/or involuntary. Either way, the only thing constant in life, is change. Planning and reacting to these changes is critical to personal success and realization of our goals.

Blaming others is not in the cards according to Glenner.

“It is too easy and convenient to simply blame others for our own lack of success. Society is blamed for all of our ills. Our government is blamed for their ineptness (even though it was us that elected them). Blame becomes constant and continuous but with all of the blaming and pointing fingers, ultimately control of our own destiny is ceded,” he says..

Another key factor to ignore is denial.

Pilots learn not to deny their gut feelings while flying.

So should small business leaders avoid denial when operating their enterprises.

Denial is a powerful psychological weapon that is self-employed to keep away the truth. With apologies to Jack Nicholson (A Few Good Men), handling the truth is not our preference. It is easier to close our eyes, ears, and brains and pretend that whatever ails us is not our fault. And it is therefore acceptable to blame whatever culprit happens to be convenient. Our mentality is to see and believe whatever is our predisposition, regardless of the actual reality or the truth. However, the truth must be confronted. How else will there be improvement? How else will change be enacted if there is no concession that it is our problem to solve?

Glenner again uses his pilot analogy to answer the question: “What happens with the inevitably hit ‘bump in the road’?

“Our ‘airplanes’ must continue to be flown. When a pilot is on final approach for landing, he lines the plane up to land on the center line of the runway with no drift and pointed down the runway. If he encounters a strong crosswind and doesn’t take positive corrective action, the plane will drift in the direction the wind is blowing. The plane might not be pointing straight and on landing might actually go off the side of the runway, damaging the airplane and possibly resulting in injuries (or worse),” he opines.

By taking immediate corrective actions, such as slipping or even a go-around to land on a different runway or different airport, the pilot affirms his control of the situation and allows for a positive and safe outcome.

Adds Glenner, “our intended goals should not be setback by a strong crosswind, a bump in the road, or even severe turbulence. Immediate recognition of the situation and then corrective action to stay on-track is a must to continue pointed straight down the successful goal achievement runway. Positive results require being in command and staying in command.”

Moe Glenner is the founder and CEO of PURELogistics and author of Selfish Altruism.


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